A helpful resource for customers to find quick answers to common questions about a product, service, or the company.
What is the experience and expertise of your team?
At Empire Technologies, we take pride in our team’s extensive experience and expertise. Our team consists of highly skilled IT professionals with over 20 years of experience in the industry, who are continuously trained and updated on the latest technologies and trends.
What is your response time for IT issues?
We understand that time is of the essence when it comes to IT issues, which is why we strive to provide prompt responses to all issues. Our response time varies depending on the severity of the issue and the service-level-agreement we have with our clientele – but regardless, we will always prioritise urgent matters to ensure minimal disruption to your business operations.
What is your pricing structure?
Our pricing structure is flexible and tailored to meet the specific needs and requirements of each client. We offer a range of customisable packages to suit businesses of all sizes, and our pricing is transparent and competitive.
Do you offer 24/7 support?
Yes, we offer 24/7 support to our clients. We understand that IT issues can occur at any time, and our team is always available to provide assistance and support around the clock.
What is the process for onboarding new clients?
The process for onboarding new clients typically involves an initial consultation to assess your IT needs and requirements, followed by the creation of a customised IT solution plan. We then work with you to implement the plan, and our team provides ongoing support and maintenance to ensure smooth operations.