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What are managed IT Services?

Our IT managed services provide outsourced IT functions, from monitoring and security to data backups and updates. Let us handle the technical details so you can focus on growing your business.

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How managed IT services can help your business keep ahead

It can often be difficult for businesses to keep ahead of the curve whilst balancing day to day tasks. Using a managed IT services company could be the perfect solution for your business, taking some of the pressure away, allowing your team to focus on what you do best.

IT managed services refer to the practice of outsourcing IT management and support to a third-party provider. This allows businesses to delegate IT tasks to experts who can manage and monitor their infrastructure, applications, and network on their behalf.

Exploring the range of IT managed support services

IT managed support services can include a wide range of offerings, such as proactive monitoring and maintenance, help desk support, cybersecurity services, cloud managed services, and more. By partnering with a managed IT services provider, businesses can benefit from access to cutting-edge technology, in-depth expertise, and 24/7 support, without the need to hire and manage their own IT staff.

Protecting over 350 businesses for 20 years

Leading managed IT services company

Empire Technologies is a leading provider of managed IT services for businesses of all sizes. We offer comprehensive IT solutions that are tailored to your specific needs and designed to help you achieve your business goals. Our team of experts is dedicated to providing proactive, reliable, and cost-effective IT support that helps you stay competitive and secure in today’s fast-paced business environment.

Why you need managed IT services

Managed IT services can offer companies of any size excellent cost savings and benefits by providing expert support in various technology disciplines. Different plans are often available, allowing companies to choose the best options for their needs. Service providers can act as an extension of in-house teams, consult on best practices, manage hardware, software, and infrastructure, and provide expertise to enhance internal IT departments on a temporary or ongoing basis.

Outsourcing to a trusted provider is advantageous because it allows companies access to scalable solutions and a flexible talent pool. Maintaining an in-house IT department with personnel who have a wide range of expertise can be difficult and expensive. With technology becoming more complex, it is challenging to find specialist skills and maintain that range within the department. Managed service providers can specialise in certain industries or specific technological disciplines, making them a valuable resource for businesses.

What are the benefits?

Partnering with a Managed IT Service Provider offers businesses numerous advantages, regardless of their size. Some of these benefits include:

Allow for focus on core activities
Free up internal resources
Leverage IT expert knowledge
Improved reliability and performance

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Managed IT services provide businesses with comprehensive IT support, including expert knowledge and experience, at a lower cost than hiring an in-house IT team. With managed IT services, businesses can focus on their core operations, while their IT needs are taken care of by a dedicated team. Some of the managed IT services we offer at Empire Technologies include:

Desktop management

Take the hassle out of providing desktop support. With our desktop management tools and skilled engineers, we can take the burden of your team to allow them to focus on your business strategy.

Server management

Server management and support can be time consuming and costly. Let us take the pain out of it and provide you with all standard server management tasks, ranging from monitoring to patching and also design and implementation.

O365 management and security

Empire Technologies provide a fully managed Office 365 offering so that you don’t need to worry about the overhead of maintaining your O365 environment.

Sharepoint Management

SharePoint is completely customisable to meet your organisations business requirements. We are here to help you find the right fit when it comes to security, mobility, and collaboration. We ensure you’re getting the right coverage for your business.

Security patching management

One of the key elements of ensuring your environment is up to date and secure, is to perform regular patching. Our services include Operating System and Firmware Hardware patching.

Firewall and remote access control

Our in-house certified engineers can manage your Firewalls to ensure they are always kept up to date and configured in line with security best practices.

Do I need managed IT services?

When it comes to Managed Service Providers (MSPs), organisations of all sizes can benefit from expert advice, flexible delivery, and proven solutions. However, it’s important to note that each organisation is unique, and what works for one may not work for another, even within the same industry. Therefore, it’s important to ask yourself the following questions when considering engaging managed it services:

Do you have trouble-free IT and systems?
Are computers and network devices secured and up to date?
Are systems monitored to ensure they are running smoothly and at the best efficiency?
Are your staff happy with the IT experience in your organisation?
Is your data secure and backups regularly tested?
Are internal staff free from dealing with IT issues?

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How do we do things at our managed IT services company

Empire Technologies is a leading national managed IT services provider with over 20 years of experience in the industry. We have a team of specialists Australia wide to provide both on-site and remote managed service solutions to our clients. With our depth and breadth of industry knowledge, we can assist your business in overcoming any IT challenges that may arise.

Whether you are looking for a managed service provider or simply want to learn more about how one can benefit your business, our knowledgeable staff are here to help. Contact us today to find out if our IT managed services are right for you.

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